Thank you for choosing sweetbite.space. We are committed to providing every customer with high-quality products and a satisfying shopping experience. If you are not satisfied with the product you received, please apply for a return or refund if the following policies apply.

Return Period

You can submit a return request within 30 days of receiving the product. Return requests submitted after 30 days will generally not be accepted.

Return Conditions

To ensure a smooth return process, returned items must meet the following conditions:

The product is unused, unworn, and undamaged;
The product is in its original condition and includes its original packaging, labels, and accessories;
The product is not in a condition that affects resale;
Please provide your order number or proof of purchase so we can verify your order information.

If the product is damaged, worn, missing accessories, or affects resale due to customer reasons, we reserve the right to refuse the return.

Refund Process

After receiving your return request, we will review it. Once approved, please return the product to the designated return address according to the return instructions provided by customer service. We will process your refund after receiving and inspecting the returned product.

Refunds will be processed via your original payment method and typically take 3-7 business days after approval. Actual arrival time may vary depending on the processing speed of the bank or payment institution.

Return Address

Please send all eligible items to the following address:

1029 E HEROLD AVE
DES MOINES, IA 50315
United States

Please do not return items without prior confirmation from customer service, as this may affect return and refund processing.

Unrefundable Situations

The following situations generally do not qualify for refunds or returns:

Requests submitted after the return period;
The item has been used, worn, washed, or damaged by the customer;
The item’s packaging, labels, or accessories are missing, affecting resale;
Delivery issues caused by incorrect shipping information provided by the customer;
Returns without a reason, such as personal preference, minor color differences, or non-quality issues, do not meet the return policy requirements.

Damaged or Incorrectly Shipped Goods

If you receive a product with quality issues, shipping damage, or the wrong item, please contact us within 48 hours of receipt, providing your order number and relevant photos. We will arrange a replacement, exchange, or refund as soon as possible after verification.

Contact Us

If you have any questions about our refund or return policy, please feel free to contact us:

Customer Service Email: service@sweetbite.space

We will assist you as quickly as possible and strive to provide you with a safe, convenient, and satisfactory shopping experience.